Privacy Policy

Prosper Innovations provides an AI-powered coaching platform designed to help young people aged 16 to 24 build workplace skills such as communication, presentation, confidence and employability skills.

We care about your privacy and personal data, and we aim to clearly and simply explain what information we collect, how we use it, who we share it with, your rights, and how to contact us.

We use your data when you use our app or website, to personalise coaching, to improve the platform, and keep it safe. You stay in control of your data and have rights over your information. We do not sell your data to anyone.

Some features of our service may still be in Beta, which means we are testing and improving them, and we expect to make updates to our privacy information as we launch our app and release new versions.

We also use your data when you contact or interact with us, sign up for updates or take part in research sessions.

Prosper Innovations Limited is the Data Controller. You can find our full company details and how to contact us further below.

This policy applies if you:

• visit our website
• sign up to hear from us
• apply to join one of our research groups
• take part in a research session
• use our app or help test our Beta app
• contact us with a question or request
• interact with us in a business capacity
• apply for a job with us

The information we use depends on how you interact with us. Select your relationship with Prosper below to see what we collect and why:

We use AI-powered tools as part of the platform.

This may include:

• AI coaching conversations
• AI-generated scenarios
• AI-generated feedback
• speech-to-text transcription
• analysis of practice sessions
• personalised recommendations

AI may not always be perfect. It does not replace human coaching, career advisers or professional advice. Importantly, you must keep in mind:

• some outputs may be inaccurate or incomplete
• feedback may not always reflect your full ability
• suggestions may not always be right for you

Please use your own judgment and always seek human advice where needed for important decisions.

Where appropriate, one of our team may review to test, improve or oversee these systems.

Some features allow you to practise speaking or communication skills.

If you use these features, we may process:

• audio recordings
• transcripts
• speaking signals such as pace, pauses and filler words
• performance scores
• AI-generated coaching feedback

Where recording or AI processing is optional, we will explain this clearly and ask for consent where required.

Where appropriate, one of our team may monitor or moderate these systems.

We may share your information with trusted service providers (data processors) that help us operate the service.

These include:

• cloud hosting and secure storage providers
• software monitoring and support providers
• AI processing providers
• analytics providers
• communications providers
• payment/incentive administrators (where relevant)

We may also share information:

• where required by law
• to establish, exercise or defend legal claims
• as part of a business sale, merger, reorganisation or investment process, with appropriate protections

We do not sell your personal data.

We aim to use UK-based or UK/EU regional services where possible.

Where personal data is transferred outside the UK, we will make sure personal data is processed only according to our written instructions and subject to appropriate safeguards (such as ‘adequacy decisions’ or ‘approved transfer mechanisms’), and contractual obligations.

We keep personal data only for as long as we need it for the purpose we collected it for, including to meet legal, tax, accounting, security or regulatory obligations.

Different retention periods apply depending on your relationship with us. In summary:

• mailing list: up to 12 months or until you unsubscribe
• research applicant records: usually up to 6 months if not selected
• research participation records: usually up to 6 months after the session, with some limited admin records kept longer if needed
• website cookie and analytics data: according to the Cookie Policy.
• app and Beta data: while your account is active and usually up to 24 months after closure or last meaningful interaction
• general enquiry records: usually 12 months
• business contact records: usually up to 3 years after last interaction
• job applicant records: usually up to 1 year for unsuccessful applicants, unless longer retention is required or explained

We may delete data sooner where possible.

We may also anonymise data so it can no longer identify you and use that anonymised information for analytics, service improvement or research.

We use technical and organisational security measures to protect personal data.

These include:

• keeping your data protected when it’s moving around (encryption in transit) or stored (secure hosting)
• controlling which team members have access to your data (access controls)
• verify identity before granting access (authentication controls)
• keeping records of when data is processed (audit logging)
• keeping security information safe (passwords, keys and credentials)
• monitoring security (environment and infrastructure monitoring)

We limit staff access to personal data to those who need it for their role. No system is completely risk-free, but we take appropriate measures to protect your data.

Our service is intended for young people and is designed for users aged 16 to 24.

Please do not use our services if you are under 16 years old, and if a feature, programme or research activity is only available to people aged 18 or over, we will say so clearly.

Where users under 18 are allowed to use parts of the service, we will present privacy information in a clear and age-appropriate way and apply extra care to features that involve profiling, AI, voice data or behavioural analysis.

If we become aware that someone under the minimum permitted age has signed up without permission where required, we will suspend or delete the account.

Our website or app may contain links to third-party websites, tools or sign-in services.

If you use a third-party service, that service may collect information about you under its own privacy terms. We recommend reading their privacy information too.

Here are our registered company and contact details:

We are registered in the UK with the Information Commissioner’s Office with registration number: ZC122586

You have privacy rights under UK data protection law.

Depending on the circumstances, you have the right to:

• ask for access to your personal data
• ask us to correct inaccurate data
• ask us to delete your data
• ask us to restrict how we use it
• object to certain processing
• ask for a copy of data you provided to us in a portable format
• withdraw consent where we rely on consent
• complain to the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us by email at: hello@prosperinnovations.com using the Subject line: Privacy Request

We aim to respond without undue delay and normally within one month where data protection law applies.

In the event you are unhappy with how we have used your data, we invite you to complain to us first and we will do our best to resolve things for you as quickly as possible.

You also have the right to complain at any time to the Information Commissioner’s Office who regulates data protection in the UK. Please visit their website for how to do this.

We may update this Privacy Policy from time to time.

If we make important changes, we will take reasonable steps to let you know, for example through the website, app, or by email where appropriate.